FAQ  (Frequently Asked Questions)
A party settingHere are some frequently asked questions customers often ask us. Please call or e-mail us if you have any questions that are not covered here yet. customercare@abcrentals.com 

 


Q: What size tent will I need?

A: The capacity of a tent will vary with each event’s particular needs. We prefer to discuss your needs and recommend an appropriate size. As a general rule of thumb, you can figure the following:

Cocktail Parties (stand-up) 5 to 6 sq. ft. per person
Buffet Dinner (stand-up) 7 to 8 sq. ft. per person
Dinner using oblong tables 8 to 10 sq. ft. per person
Dinner using round tables 10 to 12 sq. ft. per person
Cathedral seating 6 sq. ft. per person
Dance area 2 to 4 sq. ft. per person

Q: Will you meet with us at the site to determine what tent we need?

A: Measuring and evaluation of a tent site is available. Please call or message us for this service. We generally require an area flat, level, dry, free of overhead obstructions, and mostly ledge free.


Q: How long is the rental period?

A: Most party rental items are a one day charge, which includes one day for pickup, a day for use, and a day to return. Long term rates are available.


Q: How are the tents secured to the ground?

A: All tents require anchoring to the ground. Customers must notify us of the location of any septic systems, underground utilities, or irrigation systems. The customer should contact “Utilities underground location center” (800) 424-5555. www.callbeforeyoudig.com This service normally requires a 72 business hour notice.


Q: What is your reservation & cancellation policy?

A: A non-refundable 50% deposit is required on all tenting. If tenting is cancelled within 7 days of the delivery date the full rental fee will be charged. Any other rental items would require a 48 hour cancellation from the date of pickup or delivery to avoid a 30% re-stocking fee.


Q: Do you deliver?

A: Yes we do! We offer delivery anywhere in Western Washington at an extra charge. Deliveries are to the dock or door, setting up and breaking down equipment is an additional charge that would need to be setup in advance. Tenting, sidewalls, heaters, and dance floors include setup and takedown in the price. Deliveries that need to be made after hours or at specific times may be subject to an additional charge. A four hour window is required during business hours for pickup and delivery.


Q: What do I do with the equipment at the end of the rental?

A: Cleaning charges will be assessed on a need be basis, Prior to pickup or return, all equipment should be clean and returned to their original containers. Linen prices include laundering, linens need to be shaken out and dry to prevent mildew.


Q: What if items are damaged or broken?

A: You as the lessee are responsible for all items from the time they are dropped off to the time of return. This also pertains to the items you pickup from the rental store. A replacement charge for burned, lost, or badly stained linens will be added to the rental. There will also be a charge for missing, chipped, or unusable items.




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